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Return Policy
Return Policy
Thank you for shopping with JUJ Collection. We aim to provide quality products and a smooth shopping experience for our customers.
Business Information
Website Name: JUJ Collection
Legal Business Name: Muhammad Jasim Uddin
Owner: Muhammad Jasim Uddin
Country: Bangladesh
This Return Policy applies to all purchases made through our website (https://www.jujcollection.com).
Eligibility for Return
Customers can request a return or exchange if:
- The product is damaged or defective
- The wrong product was delivered
- The product is significantly different from the description
Return requests must be made within 3 days of receiving the product.
Condition for Return
To be eligible for a return:
- The product must be unused and in original condition
- The product must be in original packaging
- The invoice or proof of purchase must be provided
Products that are used, damaged by the customer, or without packaging may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Used products
- Discounted or clearance items
- Personal care or hygiene-related products (if applicable)
Return Process
To request a return, customers must contact us through our Contact Us page or official support channels with order details and reason for return.
Our team will review the request and provide return instructions.
Refund Policy
Once the returned product is received and inspected:
- Approved returns may be eligible for replacement or refund
- Refunds (if applicable) will be processed within 5-7 business days
- Refund method will depend on the original payment method or store policy
Delivery Charges
Delivery charges are non-refundable unless the return is due to our mistake (wrong or defective product).
Exchange Policy
We allow product exchange based on stock availability. If the requested replacement product is not available, a refund or alternative solution may be offered.
Cancellation Policy
Orders can be cancelled before shipment. Once the order is shipped, cancellation may not be possible.
Right to Refuse Returns
JUJ Collection reserves the right to refuse any return request if the return conditions are not met.
Contact Information
For any return or refund related queries, please contact us through the Contact Us page on our website.
By placing an order on JUJ Collection, you agree to this Return Policy.
